Shipping & Returns

RETURN & EXCHANGE POLICY:  Items purchased at that are PICK UP IN STORE are subject to the RAINA DAWN BALTIMORE STORE RETURN POLICY as follows: items must be returned within 7 days, with original tags and receipt, unworn for STORE CREDIT ONLY. After 7 days merchandise is FINAL SALE.

Items purchased at that are SHIPPED TO CUSTOMERS if for any reason, you are not completely satisfied with your purchase, we are more than happy to accept your return.  RAINA DAWN will accept these returns no more than 7 days from the date the order arrived to the customer.  After 7 days merchandise is FINAL SALE. All returned merchandise must be unworn, unused and in original condition with the original tags attached.  Shoe returns must contain the original shoe box in the original condition and without postal labels.  Refunds will be made in the form of original payment. RAINA DAWN reserves the right to refuse any return should it not meet these requirements.  Original and return shipping costs are not refundable. THIS POLICY EXCLUDES ALL SALE MERCHANDISE AND JEWELRY PURCHASES WHICH ARE FINAL SALE AND MAY NOT BE RETURNED OR EXCHANGED.

Please enclose a copy of your receipt with your return.

SHIPPING: A flat rate of $10 will be charged for outgoing purchases that are being shipped to a customer.  All merchandise is shipped via UPS Standard Ground (5-7 business days).  If you need expedited shipping, please let us know and we are happy to accommodate your needs!